Six Sigma is a customer-focused, data-driven approach to process improvement. In this course, Dr. Richard Chua covers the fundamentals of Six Sigma and walks you through the five phases of DMAIC: Define, Measure, Analyze, Improve, and Control. Explore core concepts including critical-to-quality (CTQ) requirements, variation, defects per million opportunities (DPMO), and the roles of Six Sigma professionals. Richard also introduces practical problem-solving tools and techniques using examples from today’s digital, hybrid, and AI-enabled workplaces. This course is designed for business professionals, team leads, and managers who want a practical foundation in Six Sigma—no formal belt certification required.
This course includes AI-powered Role Play. Role Play allows you to practice what you’ve learned in interactive simulations of real-world conversations.
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