Qualifications
- Recent graduate with a degree in Computer Science, Information Technology or related field who has experience in managing IT infrastructure.
- Experience managing IT departments, implementing and maintaining IT systems and infrastructure, and providing technical support.
- Intermediate to advanced level skills in Microsoft Office software suite – Word, Excel, Outlook, PowerPoint, Access.
- Strong knowledge of data security protocols, including but not limited to servers, networks, storage, virtualization, automation, and cloud platforms.
- Excellent leadership and communication skills.
- Ability to manage budgets and ensure technology aligns with business objectives
- Strong project management skills.
- Ability to work independently or as part of a team.
- Relevant IT certifications such as CompTIA, CISSP, and/or PMP are a plus.
- The ideal candidate must also be willing to occasionally travel on a day or overnight basis to investigate any local on-site IT issues.
Key Responsibilities
- Administer User Accounts in Microsoft Active Directory and Microsoft 365 / Office 365.
- Manage Microsoft 365 / Office 365.
- Maintain Microsoft Windows Servers.
- Administer Data Backups.
- Evaluate and respond to Cybersecurity alerts.
- Troubleshoot network connectivity problems.
- Procurement of I.T. hardware and software through our providers.
- Configuration of new computers (workstations and servers).
- Installation and configuration of network hardware such as Firewalls, Switches, and Wireless Access Points.
- Troubleshoot and resolve employee computer problems.
Additional Experience (A Plus)
- Familiar with the following applications…
- ACT CRM software
- QuickBooks Enterprise
- Microsoft Access and Visual Basic
- Familiar with network troubleshooting tools (Wireshark and PuTTY).
- Remote Desktop and RemoteApps setup and administration.
- Microsoft Hyper-V setup and administration.
- Experience with Microsoft IIS.
- Experience with InGate Firewalls.
- Experience with VoIP telephony.
- Experience with Veeam backup for Microsoft 365.
